Privacy Policy

PolicyCancel processes insurance policy cancellation requests on behalf of consumers who purchased a new policy through one of our insurance partners (for example, Savvy Insurance, LLC). When you start a cancellation with us, we act on your instructions to end a prior insurance policy.

This policy explains what information we collect, how we use it, who we share it with, and the choices you have. If you have questions, you can reach us at support@policycancel.com.

We collect the information needed to prepare and submit your cancellation request, including:

• Contact details, such as your name, phone number, email address, and mailing address.
• Details about the prior policy you want to cancel, such as carrier, policy number, and coverage dates.
• Documents you upload, such as declarations pages.
• Signed cancellation forms you complete through our platform.
• Your communications with us, including text messages, emails, and phone calls.

We use the information we collect to:

• Prepare, submit, and track your cancellation request with your prior carrier.
• Communicate with you about your request by SMS, email, and phone.

To carry out your cancellation request, we share information with:

• Your new-insurance partner (for example, Savvy Insurance, LLC).
• Your prior insurance carrier.
• Service providers that operate our platform, such as e-signature, SMS, email, and fax delivery, and cloud hosting.

We do not sell personal information.

SMS consent and phone numbers collected for SMS purposes will not be shared with any third parties or affiliates for marketing or promotional purposes.

If you agree to receive text messages from us, message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help.

We keep your information for as long as needed to service your cancellation request and to meet our legal and insurance record-keeping obligations.

You can ask us to access, correct, or delete your personal information. Email us at support@policycancel.com and we will respond as required by applicable law.